TheCashflowBNB

Refund Policy

Executive Summary

This Refund Policy is designed to (1) clearly define when a refund is and is not available, (2) eliminate ambiguity around service-based refund requests, and (3) strengthen the Company's ability to defend payment disputes through documented proof of access and service delivery.

Key rules in plain English:

  • Refunds are only available pre-access. Once you receive access to the CASHFLOW Framework™, strategy sessions, sourcing services, or any program materials, no refunds — no exceptions.
  • No outcome guarantees. We deliver strategy, validation, and accountability services. Cash flow, ADR, occupancy, and tax-savings outcomes depend on market conditions, vendor performance, and Client execution — and are not guaranteed.
  • Chargebacks are a breach. If you file a chargeback after access begins, we treat that as a contract breach and will submit extensive evidence to the processor/bank.

Company Identity and Acceptance

This Refund Policy applies to all services and engagements with TheCashflowBNB (“Company,” “we,” “us”). By engaging our services, you (“Client,” “you”) agree to this Refund Policy and the full Terms of Service.

TheCashflowBNB
8 The Green, Suite B
Dover, DE 19901
Email: info@thecashflowbnb.com
Phone: (470) 685-0459

Definitions

  • “Access Granted” means any one or more of the following occurs: (a) you receive access to any written framework material, underwriting template, deal worksheet, or proprietary information, (b) you schedule or attend the Discovery + Investment Strategy Session, or (c) the Company performs any sourcing, underwriting, financing-introduction, tax-positioning, design-review, revenue-optimization, or advisory service on your behalf.

Refund Eligibility (Strict and Limited)

Refunds are available only under the following conditions:

  1. Pre-Access Cancellation Only. A refund request is eligible only if ALL of the following are true:
    • You submit a written refund request before Access Granted, and
    • No materials have been delivered or unlocked, and
    • No advisory, strategy, or execution services have been performed, and
    • You remain in good standing (no abuse, threats, chargebacks, or policy violations).
  2. Administrative Fee and Processing Fees. Any approved pre-access refund will be reduced by:
    • A reasonable administrative fee, and
    • Non-refundable payment processing fees actually incurred.
  3. No Refund After Access Granted. Once Access Granted occurs, all sales are final, and no refunds will be provided for any reason, including but not limited to:
    • dissatisfaction with sourced deals or framework recommendations,
    • change in investment objectives, portfolio strategy, or financial situation,
    • failure to take recommended action inside the engagement,
    • schedule conflicts, personal circumstances, or business changes,
    • market conditions, lender decisions, CPA outcomes, or property-level outcomes outside of Company control.

No Liability for Investment Outcomes

The Company provides strategy, sourcing, validation, and advisory services. The Company does not guarantee that you will:

  • achieve any particular rate of return, ADR, occupancy, or cash flow,
  • realize any particular tax-savings outcome (which is governed by your CPA and individual circumstances),
  • close on any specific property or qualify for any specific financing,
  • achieve any specific financial or property-level result.

Refund requests based on investment, tax, or financing outcomes are not valid.

Refund Request Process

  1. How to Request. Refund requests must be submitted in writing to info@thecashflowbnb.com or by mail to TheCashflowBNB, 8 The Green, Suite B, Dover, DE 19901. Requests made via DMs, social media, or text message are not considered official refund requests.
  2. Required Information. Your request must include:
    • Full name
    • Date of engagement or payment
    • Service or program in question
    • Email and phone number used
    • A statement requesting a refund under this Refund Policy
  3. Company Review Window. If eligible (pre-access only), the Company will respond within ten (10) business days.
  4. Refund Method. Approved refunds are issued only to the original payment method.

Chargebacks, Disputes, and Consequences

  1. Internal Resolution First. Before filing a payment dispute or chargeback, you must contact the Company in writing and allow ten (10) business days for internal resolution.
  2. Chargebacks After Access Granted = Material Breach. Initiating a chargeback or payment reversal after Access Granted constitutes a material breach and may result in immediate termination of access and escalation to collections.
  3. Evidence the Company Will Submit. You agree the Company may submit evidence to payment processors and banks, including:
    • Electronic acceptance logs and signed agreements
    • Access logs, framework delivery records, and worksheet distribution records
    • Communication logs (email, SMS, scheduling records)
    • Bi-weekly accountability call attendance records and call notes
    • Vendor introduction and engagement records
    • Payment receipts and transaction metadata
  4. Indemnity for Dispute Costs. You agree to reimburse the Company for chargeback fees, administrative costs, and reasonable collection costs arising from disputes that violate this Policy.

Indemnity (Claims Protection)

You agree to defend, indemnify, and hold harmless TheCashflowBNB from any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorney fees) arising out of your breach of this Refund Policy.

Governing Law

This Refund Policy is governed by the laws of the State of Delaware. Any disputes shall be resolved in the appropriate courts located within Delaware.